Contact and ticket support
How can we help?
Send a message and choose the topic that best fits your question. Ticket holders should include their order number, but never payment-card details.
Ticket supportsupport@thefloatinglanterns.comGeneral inquiriesinfo@thefloatinglanterns.com
We aim to answer messages within two business days. Event-day updates appear on the event page and are sent to ticket holders by email.