Information we collect
We may collect contact details, ticket and order information, inquiry content, marketing preferences, device and browser information, and records needed to provide event services. Payment-card information is handled by the selected payment processor and should not be submitted through contact forms.
How we use information
- Process and support ticket orders.
- Send operational event updates.
- Respond to support and partnership inquiries.
- Send optional marketing messages when consent is provided.
- Prevent abuse and improve site reliability.
- Meet legal, accounting, and safety obligations.
Sharing
We do not sell personal information. We may share information with service providers that support payments, ticketing, email, SMS, hosting, analytics, or event operations, and when required by law.
Marketing choices
Operational ticket and safety messages are separate from marketing. Email marketing includes an unsubscribe method. SMS marketing is optional and governed by our SMS Terms.
Retention and security
We retain information only as long as reasonably needed for the purposes described above and use reasonable administrative and technical safeguards. No method of storage or transmission is completely secure.
Your requests
To request access, correction, or deletion, email info@thefloatinglanterns.com. We may need to verify the request and retain records required by law.
Children
The site is not directed to children under 13. A parent or guardian should purchase and manage a child’s event registration.
Changes
Material changes will be posted here with a revised effective date.